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Have a question about Cyalume, our light sticks, or other products?

Believe it or not, these are the questions we’re asked on a regular basis. Please check below before contacting our team to see if an answer to your question exists. Thank you! 

What if my kid bites into a light stick?

Cyalume products are 100% non-toxic. While the contents of a light stick will not taste good, the liquid poses no real risk. However, a thin glass ampule is what breaks when you snap a light stick. If you believe you or your child have ingested any glass shards, seek medical attention.

How long will they store for?

In their packaging, SnapLight products are guaranteed to last for 5 years, while ChemLight products are guaranteed to last for 4 years. Many times, customers have shared photos of our light sticks working well after their expiration date, though we cannot guarantee this result.

How do I contact customer service?

Where are Cyalume’s products made?

All of our products are developed, manufactured and tested at our facility in West Springfield, Massachusetts. We are proud to say all Cyalume products are Made in the USA.

Where can I buy Cyalume products?

Getcyalume.com/shop – to order more than a few hundred light sticks, contact us here. 

Do you have a question that wasn’t answered? Contact us.

About Cyalume Our Mission Testimonials

Customer Service Holiday Hours - Our Customer Service department will be closed from Monday, December 23rd, 2019 through Wednesday, January 1st, 2020 for the Christmas and New Year’s Holidays. Please note that Friday, December 20th, 2019 will be the last day we are capable of shipping for 2019. Any order received after 3:00pm EST on Tuesday, December 18th, 2019 will be processed on Thursday, January 2nd, 2020. Our entire team wishes you and yours a happy and safe holiday season.